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Terms And Condition of London Cleaning
- Definitions
1.1 “T&C” is shortened as of “Terms and Conditions” and refers to the Terms and Conditions of London Cleaning.
1.2 “Cleaning Technician”, “technician”, “cleaner” and “Company Cleaner” refer to the person carrying out the cleaning service on behalf of London Cleaning.
1.3 “The company”, “the firm”, “us”, and “we” refers to registered at companies house company – LCUK LTD, 30 Prioress Road, London, West Norwood, SE27 0NW. “LC” refers to “London Cleaning”, “UK” refers to “United Kingdom” and “LTD” refers to “Limited”.
1.4 “Order” and “Booking” refer to the client’s service booking at a specific address, date, time, and service requested.
1.5 “Client” refers to whoever and whatever the service is being provided to.
1.6 With the exception of situations in which the context makes it clear otherwise, the single includes the plural, the masculine includes the feminine, as well as the other way around
- Contract
2.1 According to this agreement, both parties are responsible for ensuring that their respective responsibilities are carried out in a manner that is in line with all legal rules and standards of behaviour.
2.2 These Terms and Conditions take supremacy over any other business or purchase conditions that the Client may offer, unless alternative terms and conditions have been accepted in writing by a director of the Company. There will be no change or modification to these Terms and Conditions that will take effect unless it is agreed upon in writing by a director of the Company.
2.3 Any of these terms and conditions may be changed by the Company at any time and without prior notice. Changes will not affect existing contracts; they will only be applicable to new business.
2.4 Any usage of the Company’s services, including placing orders and seeking quotations for services by telephone, fax, email, live chat, or internet forms, indicates acceptance of these Terms and Conditions, and the Client acknowledges and agrees to this fact.
2.5 The T&C written above and below are a contract between the cleaning company London Cleaning.
- Access
3.1 The site where the service is supposed to be carried out must have running hot water and power provided by the Client. Failure to provide hot water and power may result in a cancellation fee (£40.00)
3.2 It is the client’s responsibility to grant access to their property at the appointed time. If given keys, they should be able to open and close every lock without the need for any further equipment or skills. Refusal to grant access to the premises may result in a cancellation fee (£40.00).
- Prices
4.1 All fees, including parking and congestion charges, will be included to the client’s invoice unless otherwise agreed by the company.
4.2 If a company cleaner is required to collect keys and the distance between the key collection/key drop location is more than 1 mile from the location of where service is supposed to be carried out by the company, a fee of £20 in total may apply.)
4.3 In order for the company to cover all expenses, all orders/bookings are a subject to a minimum call charge of £60.00.
4.4 If a cleaning service has been booked by a client, and upon inspection the items are not suitable for cleaning due to being certain material, old, already damaged or existing probability of being damaged from hot water extraction method cleaning, the client will be charged a cancellation fee (£40.00).
- Cancellation
5.1 In the case of an accident or other unforeseen scenario affecting the company cleaner, the cleaning company has the right to cancel or postpone a service.5.2 With at least 48 hours notice before the cleaning, the client can cancel the scheduled service without being penalised; if not, a cancellation fee of £40.00 will be assessed.
5.3 In the event that the condition of the property endangers or may endanger the health and safety of our personnel, we have the right to reject any cleaning services or requests.
- Payment
6.1 It is mandatory to make all payments in British Pounds.6.2 Under the Late Payments Act, the Company is entitled to charge interest at an annual rate of 5% over the base rate of the Bank of England on invoiced amounts that remain unpaid for more than thirty days. This interest will be assessed from the due date until the date of actual payment.
6.3 Payment must be made when the job is finished, unless the company agrees differently in writing. The client must pay with cash or a credit/debit card before the company cleaner leaves the property.
6.4 The terms of payment between the Company and the Client or his representative shall govern the Company’s rates of payment. The client is not permitted to deduct or reduce any portion of the amount due on any invoice.
- Company Responsibility
7.1 The Client may not hold the Company responsible for any direct, indirect, or consequential type of expense, loss, delay, costs, damage or compensation for walking on the carpets during or just after the cleaning process by the client or a third party which led to an inadequate level of service.
7.2 The Client may not hold the Company responsible for any direct, indirect, or consequential type of expense, loss, delay, costs, damage or compensation for company cleaner who arrived at the servicing location late. Although the company makes every effort to be on time for all appointments, company cleaners may arrive late or the cleaning visit may need to be postponed owing to unforeseen circumstances with transportation and other matters.
7.3 The Client may not hold the Company responsible for any direct, indirect, or consequential type of expense, loss, delay, costs, damage or compensation for its inability to deliver services as a result of uncontrollable conditions. Factors beyond its control include obstacles to construction access, severe weather, floods, acts of God, and a shortage of essential supplies like power, hot water, and lighting.
7.4 The Client may not hold the Company responsible for any direct, indirect, or consequential type of expense, loss, delay, costs, damage or compensation for any damage already present on the client’s property that the cleaning staff is unable to completely clean or eliminate using industry-standard cleaning techniques, such as previous spills, burns, or stains.
7.5 The company will not be held liable if natural fibres from carpets, rugs, curtains, or sofas shrink, expand, create ripples, or emit smells due to wet washing, poor fitting, wear and tear, inadequate backing, fibre composition, inadequate ventilation, or inadequate heating. - Claims
8.1 Refunds and changes must be requested directly from the company and are contingent upon its acceptance.
8.2 Accidents do happen, even if the Company’s personnel try their hardest not to break anything. Because of this, the Company requests that any valuable items be stored away.
8.3 The Company shall not be responsible for any persistent cleaning issues that are not reported by a third party, regardless of whether the third party inspects or declines to inspect the cleaning results.
8.4 The client must understand that the company will only rectify any mistakes stated within 24 hours of the service being completed.
8.5 No claims for cleaning issues may be made if the client, or any third party specified by the client or the client, is not present at the time the service is completed.
8.6 The Company and the Insurance Provider will both investigate and prosecute to the fullest extent of the law any attempt to commit insurance fraud or the use of false information to execute any kind of fraud. It is possible to incur both legal fees and financial recompense.
8.7 Any harm that is being brought on by the cleaning company because of a faulty or incorrectly fitted equipment is not covered by the company’s liability policy. - Extra Terms
9.1 Before cleaning can start, everything that is particularly breakable or sensitive needs to be secured or taken out. Money, jewellery, sentimental items, artwork, and antiques are all excused from accountability.
9.2 If there are any estimations provided regarding the amount of time it will take for the cleaning to completely dry following a cleaning, bear in mind that they are only estimates and it may depend on the condition of the item/items cleaned before the cleaning.
9.3 The quotation and price given is only for the described items that require cleaning and does not, unless specified explicitly, cover clearing up construction or trade debris.
9.4 In order to conduct an inspection and make any required adjustments on the same day, the Company requires that the Client or his/her representative be present at the beginning and conclusion of the cleaning. Before the service is finished that day, the Company will reclean any places and/or goods if a Client is not completely satisfied with the cleaning services.
9.5 If the Company acknowledges that it is to blame for the damage, it will make an effort to repair the damaged item or items. If our specialists determine that the item or items cannot be repaired, the provider will settle the dispute with its insurance company and provide the client a credit for the item or items.
9.6 The following situations are not covered by the company’s liability waiver: a cleaning visit being delayed because of traffic; a service being postponed because of malfunctioning equipment; a job not being finished because of a lack of power or hot water; a third party entering or being present at the client’s premises and interfering with the cleaning process;
9.7 Typically stains are not visible before dirt is removed, also wear and tear cannot be cleaned by professional carpet or upholstery cleaning and it can create a visual difference. Burns, damages, bleached areas or faded areas due to sunlight cannot be fixed by carpet cleaning. The company cleaner will try his best to remove the dirt/stains however no guarantee can be given due to limitations of what is possible and what isn’t.
9.8 The client is responsible for ensuring that the property is always under observation by him or another appointed by him third party or person. If the Client does not follow this criterion, the Company will not be held responsible.
9.9 Up until the Company gets written notification of the complaint within 24 hours of the project being done, all services will be considered accomplished to the client’s satisfaction. Any complaint will be carefully investigated, and the company will work to resolve it to the client’s satisfaction or to a reasonable standard. Any theft, breakage, or damage, as well as any unsatisfactory service, must also be reported within 24 hours of the service date. The customer forfeits any right to reimbursement or recovery cleanings if they don’t comply. The cleaning company may take up to 7 days to reply to any complaint.
9.10 Light furnishings may be moved with pleasure by our cleaners and the cleaner will only try moving furniture that requires one person.
9.11 In the event that the Client wishes to hire a third party to perform services, they agree to allow the Company to reclean and inspect any disputed areas before hiring any third party.
9.12 It is difficult to predict with precision how long such tasks may take, and some degree of flexibility may be required. Therefore, if any estimates of how long the cleaning operatives will take to complete the job are provided, they are based on the average time it takes to clean a property of similar size to the Client’s.
9.13 The Company reserves the right to send a cleaner back once only and reclean any areas to the client’s satisfaction if the client is unhappy with the cleaning service provided and files a complaint within 24 hours of the job’s completion. Therefore, in order for the cleaner to return and be present for the re-cleaning session, the Client must provide permission.
9.14 The company will not be held liable if the Client or third party puts any sort of furniture on the top of the carpet/rug/upholstery while it has not fully dried resulting in creating a stain or damage. - Insurance
10.1 All company cleaners have public liability insurance and the company insures all work it undertakes.By accepting these terms and conditions, the customer consents to be bound by them and to the exclusive jurisdiction of the courts in the United Kingdom. These terms and conditions will be governed by applicable United Kingdom law.
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